Shipping Information

Shipping...

Domestic

We offer free shipping to the contiguous United States via Federal Express on orders exceeding $100. We offer discounted shipping rates to Alaska and Hawaii. We will also work to accomodate you if an alternative shipping method is requested. All shipments are fully insured.

International

We ship worldwide via Federal Express. All shipments are fully insured.

All international shipments must be paid via wire transfer: we will email you complete wire transfer information upon request.

Returns...

All purchases made from this website - as well as any made via phone orders - are granted a 24-hour approval period. If you decide not to keep the merchandise you may ship it back to us in the original carton with all accompanying packaging and paperwork. The customer is responsible for all shipping costs. When we receive the item back in its original condition, we will refund the entire amount of the purchase less original shipping cost outbound.

"I wanted to say THANK YOU for selling to me and shipping out the crazy giant Moonstone 6/12 Double-Neck Acoustic Guitar. You are an excellent dealer and you fairly described this exotic instrument that I had you ship to me, sight-unseen, in California." Henry - Santa Cruz, CA

"I would like to thank Mitch for helping purchase of the Duo Jet.  Mitch explained the guitar in detail over the phone and when the guitar arrived, it was just as he said.  I appreciate the great service and I look forward to purchasing from you in the future. Many thanks."  Kurt - Grand Junction, CO

 "The guitar came and I'm floored, it's a great instrument, thank you!" Jeff - Austin, TX

 

 "Just a quick note to say how much I appreciated how you packed the guitar I received. The meticulous attention to detail you gave did not go unnoticed. If I ever find myself looking for another guitar, it will be at Matt Umanov Guitars. Your gold-standard customer service was nothing short of outstanding. THANK YOU!"    Mike - Norfolk, VA